An online store isn't run like a physical one. Sales across multiple channels, payments by card and mobile banking, returns and dozens of transactions a day — all demand accounting built for e-commerce. We keep the books, calculate VAT correctly on each channel and help with consumer rights and data protection.
Moldova's e-commerce sector is going through tax changes. VAT applies differently to domestic sales, exports and digital services, ads and fees from foreign platforms are imported services with VAT, and e-Factura is gradually becoming mandatory. On the legal side, distance selling comes with a 14-day right of return and data-protection rules. We keep the books and keep you compliant.
Domestic sales, exports and digital goods or services are taxed differently for VAT. Across several channels and dozens of transactions a day, it's easy to apply the wrong rate or lose the deduction right.
We set VAT correctly per channel — 20% on domestic sales, 0% with deduction rights on exports — and keep records per transaction, so the returns are correct.
AccountingIn Moldova, payments go through card gateways at local banks and mobile banking — money arrives net of fees and with a delay relative to the sale. On top of that, ads on foreign platforms and foreign marketplace fees are imported services, on which VAT is due in Moldova.
We reconcile card and mobile-banking receipts against sales and calculate and report VAT on imported services (advertising, fees and subscriptions from abroad).
AccountingEvery return means reversing the sale, adjusting VAT and refunding the money. Recorded wrongly, returns inflate revenue and produce more VAT due than is real.
We record returns and refunds correctly, adjust the related VAT and keep clear records of net sales, so reporting reflects reality.
AccountingIn distance selling, the customer has a 14-day right of withdrawal, and the store collects personal data. A non-compliant return or data policy exposes you to complaints and penalties.
We draft and review your store's terms and policies (returns, delivery, privacy), in line with distance-selling rules and data protection (GDPR).
Legal servicesAs the store grows, employees and contractors appear — warehouse, support, marketing. Contracts and salaries have to be kept correctly, with contributions up to date.
We draw up contracts, calculate salaries and CNAS and CNAM contributions, and prepare payroll and monthly reports.
Payroll & HRDomestic sales are taxed at 20%, exports at 0% (with deduction rights). Digital goods and services have their own rules depending on the place of supply. We set the correct rate per channel.
Yes. Ads on foreign platforms, foreign marketplace fees and software subscriptions from abroad are imported services, on which 20% VAT is due in Moldova. We calculate and report it for you.
e-Factura is already mandatory for sales to public institutions and for economic agents on the list published by the State Tax Service, and its use is expanding in 2026. We help you comply on the invoicing side.
Yes. In distance selling, the customer has the right to withdraw from the contract within 14 days, and you must refund the sums received. We help you put a compliant return policy in place.
It depends on transaction volume, the number of channels and employees. We'll give you a clear quote after a free consultation, with no hidden costs.
We take over the books from your current accountant, check the balances and make sure the transition happens without data loss or filing delays. You don't lose a day.
Start with a free consultation and a dedicated account manager.