Question 1

Do you work only with companies from Chișinău?

Accepted Answer

No, we serve clients from all over Moldova. The entire collaboration can be 100% remote — we communicate by email, phone and chat (WhatsApp, Viber, Telegram).

Question 2

What is the average response time?

Accepted Answer

We guarantee a response within 4 hours on business days. For Premium plan clients, the priority SLA is 2 hours.

Question 3

What is the minimum contract duration?

Accepted Answer

Standard 12 months, with the option to terminate with 30-day notice after the first 3 months.

Question 4

Do you work with clients based outside Moldova?

Accepted Answer

Yes, for non-resident founders who have registered an entity in the Republic of Moldova (LLC, ICS, IT Park). We communicate in Romanian, Russian or English — your choice at onboarding.

Question 5

Which accounting software do you use?

Accepted Answer

We work exclusively on 1C — the current Republic of Moldova version. For companies coming from other systems, we handle the migration to 1C as part of onboarding.

Question 6

How do I receive documents and reports?

Accepted Answer

By email, phone or your preferred chat channel (WhatsApp, Viber, Telegram) — and on request in monthly meetings with your dedicated account manager.

Question 7

What experience do your accountants have?

Accepted Answer

Our senior accountants have over 10 years of experience in Moldovan accounting and know the frequent legislative changes in detail. The team has 15+ years of combined experience across many industries.

Question 8

Are you compatible with IT Park requirements?

Accepted Answer

Yes. We know the IT Park tax regime (7% single tax on revenue, VAT exemption on exported IT services) and the separate reporting to the IT Park administration. We configure 1C with an adapted chart of accounts.

Question 9

How do I switch from my current accountant without missing deadlines?

Accepted Answer

Our onboarding is designed for zero-pause transition: we take over the accounting history, verify opening balances, and sync with your current reporting calendar. The best window to switch is the 5th–15th of the month.

Question 10

How do you protect our financial data?

Accepted Answer

Documents are transmitted via encrypted channels (email, WhatsApp Business, Telegram). 1C access is restricted at the account-manager level with audit logs. We sign a confidentiality agreement with every client.

Question 11

Are there any hidden costs?

Accepted Answer

No. Everything listed in the package is included. Additional services are invoiced only on explicit request, with a quote provided in advance.

Question 12

How do you invoice?

Accepted Answer

Monthly in advance, by the 5th of the month. Payment is exclusively by bank transfer.

Question 13

Can I change my plan?

Accepted Answer

Yes, upgrade or downgrade with 7 days notice. No penalties.

Question 14

How do I send documents and how do we communicate?

Accepted Answer

Documents are sent by email or via chat (WhatsApp, Viber, Telegram). Ongoing communication with your account manager uses email, phone and chat — we pick the preferred channel at onboarding.

Question 15

How long does the onboarding process take?

Accepted Answer

Usually 5–7 business days: we sign the contract, assign an account manager, hold an introductory meeting, and take over the accounting history.

Question 16

What happens if I lose an original document?

Accepted Answer

Scans work for ongoing bookkeeping. For mandatory originals (tax invoices, primary documents), we help you obtain duplicates from the issuer or file a reconstitution request under the Tax Code.

Question 17

Do you support clients during tax inspections?

Accepted Answer

Yes. We assist from the inspection notice through to the final response: dossier preparation, communication with the inspector, contesting decisions (if needed). All packages include the first hour of inspection support.

Frequently asked questions

01General

02Accounting

03Pricing & Contract

04Technical & Onboarding

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